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You Need To Think About A Customer Before You Say Yes
We’ve all done it, we’ve taken a customer on who we know we shouldn’t have taken. And, once that customer is there, we just don’t want to let them go.
I think most business owners I meet have a scarcity mentality. They haven’t learned to say no, especially to a customer who they suspect are going to cause problems.
The problem with taking on a bad customer is they take up space in our company. Most companies have a limited amount of capacity for customers. The amount of capacity varies. But, we all have a finite amount of capacity.
The problem with taking on a bad customer is that we fill that capacity with customers that are difficult or don’t make us any money, or even worse, both. I find that bad customers not only take up capacity, but they tend to take much more capacity than good customers do.
It’s time for you to learn to say no. That potential customer who you suspect is going to cause you problems needs to hear the word no thanks. It doesn’t matter how you get to no, but you need to say no.
One of the questions I ask business owners often is how often they say no? If it’s not at least several times a year, I suspect that they have a group of customers they wish they didn’t have. And, once we have a customer we’re usually not willing to let them to go away. It’s much better to say no before you have a problem.
If you say no, you build capacity in your business for yes. When you learn to say no you build capacity in your business for when to say yes. You never want to be close to 100% capacity. When that happens you can’t say yes to that great customer.
Or, if you do say yes and your capacity is close to 100% you’re likely to do a less than stellar job with them. Now you’ve taken a great opportunity and made it into one where you have to convince this great customer that you’re really better than your track record indicates.
Know what you’re looking for. The best way to keep from taking on a bad customer is to have a clear picture of what a great customer is like. Having a profile of who your best customer is allows you evaluate potential customers for your business.
I find this is the best way to keep from making that bad customer mistake that we’ve all made. What about you, how do you keep from making the bad customer mistake?
Questions?
How and why does the Advisor Products system work?
In today’s times, when consumers have become more demanding and tech-savvy, financial advisors must use content marketing to attract, inspire, engage, and convert their prospective customers.
A good content strategy is focused on developing and distributing consistent, valuable content to engage and retain prospective customers and target audience, via your website. Our content library provides financial advisors with fresh, high-quality financial content that is updated regularly, improving SEO along the way. And our automated e-newsletter and social media tools allow advisors to reach out to clients and prospects in an easy-to-use manner, providing frequent touch points for optimal brand building.
- Differentiate you from competitors
- Expose clients and prospects to your brand message more frequently
- Build an ongoing relationship with customers
- Increase your follows and fans on social media
- Drive more prospects to your website
- Help convert prospects into leads
- Increase number of pages indexed in Google
What products and services do you offer?
Can I buy services if my website is not hosted with you?
What can I expect during the onboarding process?
What if I have questions after my website is built?
Seeing is Believing.
See how easy it is to get started with our all-in-one digital marketing platform that drives leads, encourages referrals and increases client engagement.
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Advisor Products delivers high-quality, FINRA approved financial news articles and branded weekly financial videos published automatically to your financial advisor website. We also offer marketing tools like our easy-to-use financial blog, automated financial enewsletters, social media marketing tools to help financial advisors disseminate content quickly and easily.
Advisor Products delivers high-quality, FINRA approved financial news articles and branded weekly financial videos published automatically to your financial advisor website. We also offer marketing tools like our easy-to-use financial blog, automated financial enewsletters, social media marketing tools to help financial advisors disseminate content quickly and easily.
